Shipping policy

Shipping Policy

Everything ships from our UK warehouse.

When your order goes out

We process orders Monday to Friday, within 1 to 3 business days of you ordering. No processing on weekends or public holidays.

During busy periods and sales it can take a little longer. If anything is held up, we will email you. You will not have to chase us.

What it costs

Nothing. Shipping is free on every order.

The price you see at checkout is the price you pay. No handling fees, no extra line added at the last step.

How long it takes

Once it leaves us, delivery usually takes 3 to 7 days.

That is an estimate rather than a promise. Carriers have bad days, weather happens, and some of it is outside what we can control. We will always tell you what we know.

Tracking it

You will get a tracking number by email the moment your order ships.

Give it 1 to 2 business days to go live. A tracking number that shows nothing on day one is normal and does not mean anything has gone wrong.

If you got your address wrong

Check it carefully at checkout. Once a parcel is out with the carrier there is very little we can do.

If you spot a mistake, email us at info@shoppethaven.co within 12 hours of ordering. If it has not shipped yet, we will fix it.

If it does not arrive

If your order has not reached you within 30 days of shipping, email us and we will refund you in full.

If tracking says delivered and it is not with you, tell us. We will chase the carrier and sort it out. You will not be left holding it.

If it arrives damaged or wrong

Open it as soon as it lands and have a look.

If anything is broken, faulty or not what you ordered, email info@shoppethaven.co with your order number and a photo. We will replace it. You will not pay twice.

Anything else

Email us at info@shoppethaven.co. A person reads it and a person replies.