Shipping policy

Shipping Policy

All orders are processed and shipped from our US warehouse.

Order Processing

Orders are processed Monday through Friday, within 1–3 business days of your order date, and ship the following business day. We do not process or ship on weekends or public holidays. Please allow a little extra processing time during holidays and sale periods — we'll always keep you updated if anything is delayed.

Shipping Costs

Shipping is free on every order. The price you see at checkout is the price you pay — no surprise costs.

Delivery Times

After processing, delivery typically takes 1–2 weeks. Please note that delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, weather, or other factors outside our control.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way. Please allow 1–2 business days for tracking information to become active after you receive it.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We can't be held responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us at info@shoppethaven.co within 12 hours of ordering and we'll do our best to correct it before your order ships.

Lost or Delayed Orders

If you haven't received your order within 30 days of the shipping date, you're eligible for a full refund. If your tracking shows your package as delivered but you haven't received it, please contact us and we'll help you resolve it.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info@shoppethaven.co with your order number and a photo of the item, and we'll make it right.

Questions?

For any shipping questions, reach out to us anytime at info@shoppethaven.co — our customer care team is happy to help.