FAQ

We move fast to get orders out the door, so please request any changes or cancellations within 12 hours of ordering. After that, your order is already being prepared and requests can't be honored — but you can always return it for a full refund once it arrives.

All major credit cards — Visa, Mastercard and American Express — plus PayPal. Every payment is processed through a secure, encrypted checkout.

Orders are processed Monday to Friday, within 1–3 business days of ordering, and ship the following day. We don't ship on weekends, and processing may take a little longer during holidays and sale seasons — we'll always keep you posted.

All orders ship from our US warehouse.

After processing, delivery typically takes 1–2 weeks. You'll receive a tracking number by email the moment your order ships, so you can follow it every step of the way.

No — for US orders shipped from our US warehouse, there are no import duties or customs fees. The price you see at checkout is the price you pay.

If your order hasn't arrived within 30 days of shipping, reach out and you'll be eligible for a full refund. In practice this almost never happens — but you're covered if it does.

Easy — just email us at info@shopPetHaven.co and we'll walk you through it. Every order is covered by our 30-day money-back guarantee.

We're so sorry if that happens — we'll make it right fast. Email us with your order number and a photo of the item, and we'll sort a replacement or refund as quickly as we can.

Refunds go back to your original payment method. Once your return or cancellation is processed, card refunds usually post within 7–10 business days. If it's taking longer, it's worth checking with your bank or card issuer, as posting times vary on their end.