Pick your product, add it to your basket and follow the checkout. You'll get a confirmation email within a few minutes.

If that email doesn't arrive, check your spam folder before getting in touch — it's almost always in there.

All major debit and credit cards, plus PayPal, Apple Pay, Google Pay and Shop Pay.

Checkout is fully encrypted and we never see or store your card details.

Yes, if it hasn't shipped yet. Email us as soon as you can with your order number and we'll sort it.

Once it's on its way we can't stop it, but you can still return it — see the returns section below.

Any current offer is already applied on the product page, so you don't need a code.

If you have one, there's a box to enter it at checkout.

Free, tracked, on every UK order. No minimum spend.

Orders are packed within one working day and typically arrive in 3–7 working days.

You'll get a tracking number by email the moment it leaves us.

Anywhere in the UK, including Northern Ireland, the Scottish Highlands and the Isles. Remote postcodes can take a couple of days longer.

Tracking can sit still for a day or two while a parcel moves between depots. That's normal and it usually catches up on its own.

If there's been no movement for five working days, email us your order number and we'll chase it.

First, check whether it's been left with a neighbour or in a safe place — the courier usually notes this on the tracking.

Then email us with your order number. We'll either track it down or send a replacement.

You've got 365 days to change your mind. If it isn't right, send it back and we'll refund you in full.

This is on top of your statutory rights, which give you 14 days to cancel any online order for any reason.

Email us with your order number and we'll send you a returns label.

No forms, no photos, no explaining yourself. We'll refund you once it arrives back with us.

We process refunds within two working days of your return arriving. Your bank then takes a further 3–5 working days to show it.

Email us a photo and your order number and we'll send a replacement straight away. You won't need to pay for anything.

• The KittySip 2.2L stainless steel fountain
• 4 replacement filters
• The Hydrated Cat Method guide
• Power cable and instructions

You barely notice it's running. The pump sits below the water line, so what you hear is the stream rather than the motor.

If your cat is sound-sensitive, put it somewhere with soft furnishings rather than a tiled kitchen — hard surfaces amplify everything.

Roughly once a month, or sooner if you notice the flow slowing. Four come in the box.

There's no subscription. You order more when you need them.

It comes apart into three pieces in seconds. Rinse it once a week — about a minute — and it's dishwasher safe.

Give the pump a deeper clean now and then to keep it running quietly.

2.2 litres is comfortable for two. If they're territorial with each other, a second water station elsewhere in the house is worth more than one bigger fountain.

Put it down, leave her old one out alongside for a few days, and let her decide in her own time. Keep it away from her food and away from anywhere she can be cornered.

If she genuinely never takes to it, the 365-day guarantee covers you.

Email info@shoppethaven.co and we'll come back to you within one working day, usually sooner.

There's no call centre. One of us reads every message.

We're a small UK team and every order ships from within the UK.

No. We only sell direct, which is how we keep the price where it is.